1. Who We Are

Pixel Forge Design Limited ("Pixel Forge", "we", "us", or "our") is a design and development agency registered in Ireland. Our registered email address is hello@pixelforge.ie.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at pixelforge.ie or communicate with us.

2. What Information We Collect

We may collect the following types of personal information:

Contact information — name and email address when you reach out to us via email or a contact form.
Enquiry and eligibility form data — details you submit through our website forms, including the Request a Quote form and the Trading Online Voucher eligibility check: your name, business name, email, phone number, and the answers you provide (such as your business size, turnover band, location, and what you are looking for).
Communication data — messages, project briefs, or other content you send to us.
Usage data — pages visited, time spent on the site, and general browser/device information collected via analytics tools.
Payment information — processed securely through our payment provider; we do not store card details directly.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide our services.
Assess your likely eligibility for grants such as the Trading Online Voucher and follow up with next steps.
Send service-related communications (e.g. project updates, invoices).
Improve our website and service offering.
Comply with legal obligations.

We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.

4. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

Contractual necessity — to fulfil a service agreement with you.
Legitimate interests — to respond to enquiries and improve our services.
Consent — where you have explicitly agreed (e.g. marketing communications).
Legal obligation — where required by law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is typically retained for up to 3 years after the end of a project. You may request deletion at any time.

6. Third-Party Services

We use a small number of trusted third-party tools to operate our business, including:

Calendly — for scheduling calls.
Web3Forms — for receiving submissions from our website forms and delivering them to us by email.
Stripe — for processing payments.
Google Analytics (or equivalent) — for anonymised website analytics.

Each of these services has its own privacy policy and data processing terms. We only share the minimum information necessary with these providers.

7. Cookies

Our website may use cookies to improve your browsing experience and collect anonymised analytics data. You can control cookie settings through your browser. Continuing to use our website implies consent to essential cookies.

8. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to or restrict certain processing.
Data portability.
Lodge a complaint with the Data Protection Commission (Ireland).

To exercise any of these rights, contact us at hello@pixelforge.ie.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmissions to our website are encrypted via HTTPS.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy, please contact us at hello@pixelforge.ie.